The Emotional Labor of Benefits Work
HR and Benefits professionals in Life and Health Insurance support employees and clients during critical life events, such as illness, disability, loss, and challenging benefit decisions. This program explores the emotional labor of working in these roles and provides strategies for maintaining professional clarity, setting boundaries, and remaining effective while assisting employees and clients through significant medical, financial, and life events.
Our speaker will be Marianne Chance. Described as brilliant, hilarious, awesomesauce and so engaging you’ll forget to eat your snacks, Marianne has trained over 10,000 people in nearly every state. Recently she was recognized as one of the top trainers in America. She is the founder of Work Warrior, a company that helps people manage themselves and others.
Before deciding to go out on her own, Marianne spent over a decade in corporate America in leadership and management roles. She discovered people can learn to be good managers. However, not if they can’t manage themselves, their fears, their biases, and their emotions. In 2010 Marianne received her Master’s in Organizational Development from Avila University.
Kansas and Missouri CE, and SHRM credit are pending
Must be a 2026 member to receive CE credits.
• There is a 48 hour cancellation policy. •
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